If you’re living in a King’s Residence and need to self-isolate, please ensure you are familiar with the UK Government guidance for self-isolation to ensure you follow all the rules.

Even during self-isolation there’s lots of support you can access. We've put together information about the different sources of help and support you can get while isolating and adjusting to university life.

To stay up-to-date with what’s happening at King’s Residences, please read Covid-19 Updates.

In this article:

We also offer a range of practical tips on how to shop online and order things without needing to leave your residence:

Are the Residences Team available?
Yes. We are here to support all our residents. The reception and night team are operating as usual. We are carrying out additional cleans throughout communal, reception and other most touched areas and encourage all residents to continue to be mindful of hygiene and cleanliness.

Please make sure you prioritise your health and wellbeing and that of others within your community, and follow the advice and updates on the King’s website Coronavirus Update for the latest information on what’s happening within the King’s community and for guidance on protecting health.

If you have any questions about living and self-isolating in your residence you can also contact King's Residences.

How can I stay connected with the ResiLife community?

Our ResiLife service continues and now that it has moved online, you can connect with your Community Facilitator every night using our virtual online programme. Please check your site’s Facebook group and Instagram and do join us for the events. 

The ResiLife team remain on site and can be found at the usual times in the common areas around your residences.
A quick reminder of the 3 steps to help you stay connected with the ResiLife community:

  • Step 1: Follow your residence site ResiLife Instagram account.
  • Step 2: See the link posted by the Community Facilitator on Instagram to join Google Hangouts. New link every night.
  • Step 3: Enjoy the activities, conversations, movies present via Google Hangouts by your Community Facilitators.

The Welfare Leads are also still available remotely, and their contact details can be found at reception and you can find their contacts on the ResiLife Instagram page.

What other support services are available to me?

The Student Advice & Guidance team, and broader Support and Wellbeing services can help with welfare support and advice relating to immigration status, housing and money, and all can be accessed remotely. For more information take a look at our article Accessing Student Support & Wellbeing remotely.

KCLSU run a range of events and activities which you can get involved with online, which will help you feel more connected with other people. They also have KCLSU Advice which offers impartial academic advice for students with issues affecting their studies. 

King’s Counselling and Mental Health Support offers a safe, confidential and supportive space, to help you explore your problems, share and gain insight into your feelings, thoughts and behaviour. You can find out more about the service on their webpages and you can find out more about support and advice in this area in our Counselling & mental health support section

Togetherall 24-hour confidential online support and wellbeing service.

True Vision provides information about hate crime or incidents and how to report it and where to seek help.

If you just need someone to talk to, the Samaritans Helpline has trained volunteers who are able to listen to you any time to talk through whatever is troubling you, find the answers that are right for you and offer support. Call them on 116 123. 

Regardless of your religious affiliation, King’s Chaplaincy is a resource for the whole community with Chaplains at each campus who can be contacted in confidence or provide emotional support. King’s Chaplains have a wealth of experience and are practiced listeners.

We have lots of articles that offer information and guidance on how you can support yourself through isolation and remote study – take a look at our article What support is there for my mental health & wellbeing during self-isolation and remote study? and lots more in our Health & wellbeing category.

King’s Sport is also running various classes and activities online; this is a great way to support both your physical and mental health. For more details on what they offer, check out our article King's Sport

Paying for your online shopping
If you’re self-isolating then you’re not permitted to leave your home for the first 14 days of arriving in the UK. For things you’ve not been able to pack in your luggage, such as groceries, toiletries, bedding and any medication, you’ll need to arrange for these to be delivered to you.

To make your online shopping as easy as possible, consider opening a bank account in the UK. For helpful advice on this, read our article How can I open a bank account?


Ordering bedding, kitchen equipment & furniture
You can buy homeware in most supermarkets like the ones listed below, but in addition to these, here are some shops you could use that offer homeware across a range of budgets:

Ordering groceries & toiletries
There are a range of supermarkets in the UK providing delivery services, which will all follow their own safety protocols. 

Make sure you explore a range of shops to find options that suit your budget:

Ordering takeaways
From pasta to pizza, you can use popular apps such as JustEat and Deliveroo to order food. Other apps such as UNiDAYS and TOTUM (NUS) help you find places offering student discounts.

Ordering medication

You should register with a doctor online, who will then be able to provide you with a prescription electronically. You can then use popular chemists such as SuperdrugLloyds Pharmacy or Boots to order your medication to be delivered to you.