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I’m concerned about paying my tuition fees
Most of our students will have paid their tuition fees for 2020/21 but we are aware that some of you may have other arrangements in place, in line with your funding.
If your income has reduced or you are worried about your financial security during the Coronavirus (COVID-19) pandemic, and feel that you are unable to keep up with your financial commitments to the university, contact Credit Control about your situation. You may also find our article I think I will miss my fee payment deadline helpful.
I’m concerned about paying my rent
If you are worried that you cannot pay your rent, you should explain the situation to your landlord straight away - they might give you more time to pay, or agree to reduce your rent depending on your circumstances and their own position.
You still need to pay your rent, so this is only a temporary measure; rent arrears will need to be resolved eventually.
If you are a disabled student or student parent you may be eligible for help with your rent but the rules are quite complex for students. Advice & Guidance can advise you on your eligibility but your individual circumstances will need to be looked at.
If you have been financially affected by the Coronavirus pandemic you may also apply to our King's Coronavirus Financial Assistance Fund for support. This fund has been set up to help with accommodation costs, living costs due to loss of income/absence of employment or help with costs related to online study such as purchase of laptops. The scheme will accept applications until 19 March.
Renting from King’s
If you rent a room through King’s and are worried about how you might manage your next instalment contact Credit Control about your situation in the first instance to discuss you situation.
I’m concerned about paying my Council Tax
Most students are exempt from Council Tax but if you study part-time or live with someone who is liable this may be a concern for you.
I’m concerned about paying my utility bills
Energy suppliers have been told by Ofgem that they should be continuing to identify vulnerable customers and ensuring their needs are met.
If you live in a property with a pre-payment meter and you are struggling to top up your meter due to self-isolation, you can ask a trusted person to top up your card for you. If your meter is outside, you can leave this unlocked to give them access.
- of pensionable age
- have children under 5
- have a disability or long-term medical condition
It’s important to let your energy supplier know. Each energy supplier keeps a Priority Services Register of people who may need additional assistance.
Standard credit meters
Providers have so far said that they will be looking at issues on a case by case basis but that they will consider extending bill due dates, alternative payment arrangements and removing debt charges for late payment.
It’s best to speak to your water company as soon as you can if you’re having problems paying your bill. Some companies, such as Thames Water have outlined on their website, how they are helping customers, who are worried about the impact of increased usage and reduced income.
What if I am struggling to pay my utility bills?
You should contact your supplier as soon as possible if you are having difficulty making payments.
I’m concerned about insurance
The FCA has issued guidance to insurance providers to provide flexibility to their customers if they are in financial difficulty.
I’m concerned about my mobile phone bill
Check with your supplier, but some firms seem to be offering data boosts and extra minutes to help their customers stay in touch with family and friends during this time.
I’m concerned about my subscription & memberships bills
Subscriptions and memberships are not considered essential services, but during the lockdown they can be much needed distraction and company, especially if you can access them online.