We do not plan to offer a general reduction in tuition fees for the 2020/21 academic year. We have carefully planned and adapted our teaching and learning provision to ensure students can achieve their learning outcomes and engage fully with their studies, whilst also supporting the health and safety of our community.
 
With the health and wellbeing of students and staff as our priority, we announced in June 2020 that we would take a flexible and blended approach to teaching and learning. We indicated our intention to deliver all lectures and larger classes online and to have as much small group teaching on-campus as we safely could in line with government restrictions and safety guidance, with the rest being online. Our blended learning approach is designed to be flexible so we can respond to national changes and also to support those students who chose to study remotely. Amidst the rapidly changing levels of risk and uncertainty associated with the ongoing pandemic and in response to evolving national restrictions, we moved most teaching online for a period in semester 1 and for semester 2. While we had hoped to be able to resume at some point in semester 2 and held open this possibility, the evolving situation revealed that this option was not going to be available to us for many of our subject areas. 
 
We are confident that our students continue to receive the highest-quality education and are well supported to engage with their studies during this academic year. We are committed to ensuring that students can fully engage in their learning, demonstrate their achievement of knowledge, understanding, skills and competencies that uphold the value of a King’s College London degree, and meet external standards and any relevant professional body requirements.
 
Access to all support and learning services is available for all students online and, where possible, some options have also been made available on campus where national restrictions allow. These include but are not limited to library resources, careers advice, counselling, and advisory services.

We remain well prepared to adapt and make further changes to our teaching and learning arrangements at short notice, to respond to changes in UK Government guidance and to any infections in our community, without compromising the quality of education that our students are receiving. We recognise that the circumstances of the global pandemic and government restrictions have necessarily meant that students’ experience has been different this year, and we are taking all possible steps to re-create opportunities online for students wherever we can. 

There has been flexibility for students to select online as their mode of study (other than on some regulated programmes, where attendance is required). The precise arrangements for each programme and department are varied and continue to remain flexible to react and adapt according to the changing external environment and latest UK government guidance and national restrictions. 

King’s has invested significantly in online learning technologies, enhanced technology in classrooms, teaching platforms and additional learning resources. Our academics are using interactive ways to ensure students can fully engage with their studies and with their classmates. This includes a new Essential Digital Skills Programme, open to all students, to support them to learn the digital skills needed for their academic, professional and personal development. 

The hours of learning and supervision time that taught students receive have remained at the same levels as prior to the pandemic. Where students have significant elements of learning with a practical element, timetables have been adjusted accordingly to enable learning to take place within the overall programme. We have also invested in simulation technologies to support learning that can be achieved via these methods.

We continue to review the quality of our programmes and have put additional checks in place in line with the Office for Students sector guidance.
 
We also encourage students to raise any concerns they have about their teaching and learning with their personal tutor or programme director in the first instance. 
 
Since September we have ensured a range of flexible options and support for all our students living in King’s accommodation. This includes the option to defer and cancel their accommodation contracts in line with the teaching plans for the semester, reimbursement for any periods of self-isolation and the delivery of food care packages. As part of this, all students living in King’s residences who have not been able to use their accommodation because of the impact of travel restrictions during the 2021 national lockdown have not be charged for the period they have not stayed with us. 
 
All students, wherever they are based, are also able to access a wide range of support for their mental health and wellbeing and where they are experiencing hardship. More information is available on the Hardship Funds webpages
 
It remains the right of any student to complain about an aspect of their education or service delivery if they believe it does not meet the standards or demonstrate the expected quality. The university will consider any complaint carefully and on its own merits in line with its current policy and process. Please visit Student Complaints for more information. We will not be able to assess and consider complaints about these matters until the end of any relevant period of teaching. Except in exceptional circumstances, we would therefore ask that students wait until after the end of this academic year before submitting formal (Stage Two) complaints so that the mitigations put in place by the university can be properly assessed.