I have queries about my course
If you need support with anything, please:
- First, browse or search Student Services Online for wide range of support topics.
- If can’t find what you’re looking for, you can log an enquiry letting us know what you need help with.
The Nightingale Student Hub can support you with:
- Your student record
- Enrolment and re-enrolment
- Changes to your student status, such as interruption and withdrawal
- Programme information and regulations
- Progress reports
- KEATS content
- Student record enquiries
- General enquiries regarding your programme of study
- Course support
- Supervisor and Coordinator updates
- Research passports
- Thesis submissions
- Occupational health and DBS
- Raising concerns or complaints
- Support with King's Inclusion Plan
- Assessment & feedback
- Assessment regulations
- Results and feedback publication
- Academic appeals
For information about your assessments, please refer to the Faculty assessment resources on KEATS and refer to our Assessment category for broader, university-wide information.
How to get in touch
The best way is to sign in and log an enquiry. By signing in, your enquiries will be linked to your KCL account.
We recommend that you use your KCL email in all communication with us, and it’s also a good idea to set up your email account with signature - this is to help us answer you as quickly and effectively as we can.
Your signature should have these details:
- Full name
- Student ID number (from your ID card)
- Your programme of study (including field)
- Your study group
- Your trust
I need help my money, budgeting or funding
What do I do if my bursary is wrong?
Whilst some current students are still receiving bursary funding to complete their studies, the NHS Business Services Authority is no longer offering student bursaries to new applicants.
If you are in receipt of an NHS Bursary award and have a query about your bursary support, please get in touch with the NHS Business Services Authority Bursaries team; if they tell you that the dates of your award are the dates given by the university, please contact the Programmes Team by submitting an online enquiry form.
For information about other funding available to Nursing & Midwifery students, please contact the King’s Student Funding team.
I’m struggling with my money/budgeting
We have a wide range of information in our Fees, funding & money advice category.
In particular, you may find these articles helpful:
I need help with my health & wellbeing
University life can be a challenge. Looking after yourself throughout your studies will help you to succeed.
Our health & wellbeing category has a range of information and offers various support options for you. In particular, you may find these articles helpful:
- Managing your mental health & wellbeing
- Tops tips on managing your physical health while studying
- I’m finding it hard to adjust to university life, what can I do?
I have a disability and need support with my studies
If you have dyslexia, another learning need, or a long-term mental health condition you need support with while managing your studies, please take a look at our Disability support category, where we have lots of information and guidance.
I’m an international student and need advice
Please check out our Immigration & visa advice category for lots of articles detailing information about visas and immigration.
I need help with my accommodation
Whether you need help finding somewhere to live, understanding Council Tax, or help with your housing contract, our Housing & accommodation support category has lots of information and support for you.
In particular, you may find these articles especially helpful:
How do I raise a complaint about a member of staff?
If you have a complaint, please refer to our guidance in our article I’m a student, how can I make a complaint to the university?
If you would like to approach your department in the first instance, by logging an enquiry with the Programmes Team, and they will make sure your complaint goes through the right channels.
My next steps after graduating
How can I get a reference?
Once you complete your studies, you will have access to your Higher Education Achievement Report (HEAR) and transcript on Gradintel.
If you need a transcript with extra detail, please check I need a specialised transcript for my course for details.
If you need a character or academic reference, please check out our article How can I get an academic/personal reference?
How do I register with the Nursing & Midwifery Council (NMC)?
Once your degree award has been confirmed and you have submitted the relevant paperwork, your details will be uploaded to the NMC.
The Programme Lead will sign these off, and then you will receive a letter from the NMC confirming next steps.
- This will include setting up an NMC online account and paying a registration fee.
- You will also need to declare any police cautions or criminal convictions.
Once this is processed by the NMC, you will be able to download and print your statement of entry and potential employers can search for you on the online register.
You can also find more information about registering at NMC: Register as a nurse or midwife if you trained in the UK.
For more information and guidance about your career after graduation, check out the support available from King's Careers & Employability.