We are continuously improving Student Services Online to ensure that we are providing a better experience for the King's community. This article highlights all the new features and improvements you’ll experience from January 2022. 
 
 
New Features
  • The biggest change is our new ‘Your Faculty’ category! Both students and staff from the Nursing Midwifery & Palliative Care (NMPC) can currently browse information specific to their faculty and can browse a selection of useful articles (specific to their faculty) once logged into our ‘My Services portal. We will be introducing more faculties to Student Services Online soon!
  • We've introduced a new header that allows you to easily navigate back to our home page. 

 

Changes

  • We’ve introduced several internal refinements to the enquiry handling process so that staff can respond to you more efficiently.
  • Following feedback, we’ve made our webchat feedback form shorter and easier to fill in.
 
 

Keep helping us to improve 

If you raise an enquiry with Student Services, please be sure to provide us with feedback when you receive your 'We've resolved your case' email. This helps us to know what's working well and informs future improvements to the service.