Venio is a new attendance and engagement monitoring tool used at King’s by some faculties to register attendance at timetabled teaching – think of it as a digital register. It also allows us to spot where you may have missed teaching repeatedly and need additional support from your personal tutor or department.

 

At this stage, only certain programmes within faculties are required to use Venio. Check the list of participating programmes below to see if yours is one of them.  

 

Even if your programme is not listed below, you may still need to use Venio to register your attendance if you have modules that are delivered by faculties that are using it. 

 

Learn more about what's expected of you regarding attendance and engagement at King's by reading our Student Attendance Engagement and Prolonged Absence procedure on the King's Student Wellbeing site.
 
Important to know: Venio will only display timetabled activities each day for modules that are using Venio. Although you will see classes displayed in the Venio homepage, it is not recommended to use Venio as your sole source of scheduling information, as it may not include all sessions you are required to attend for that day. Please continue to check your timetable to ensure you're aware of all planned activities.
 
 
 
How do I use Venio?

Before using Venio, make sure you read the below step-by-step guide. You can also watch a video tutorial if you'd prefer.

 

 

 

1. Log in to Venio: Log in using your mobile device or laptop by visiting venio.kcl.ac.uk/login and use your King's credentials to access the system. Your username is your King's ID (K number) followed by kcl.ac.uk.

 

 

2. Input the code: During your timetabled activity, your lecturer or teaching assistant will display a code that you need to add into the Code box (image below). You will need to submit this in order to register your attendance. The code changes every 30 seconds, and you can only log your attendance once a session is active.

 

 

3. Click ‘Attend’ to register: Once you have entered the code, click ‘Attend’. A green tick will appear next to this activity to confirm your attendance has been logged successfully.

 
 
Which programmes are using Venio to log attendance?

There are six faculties currently using Venio but not all programmes within those faculties are using it. The list below shows which programmes are using Venio. Even if your programme is not listed below, you may still need to use Venio to register your attendance if you have modules that are delivered by faculties that are using it.

Dickson Poon School of Law (DPSoL): 

  • All undergraduate LLB programmes
  • Law and Professional Practice MSc/PGDip
  • Master of Laws LLM
  • Medical Ethics and Law MA
  • Mental Health, Ethics and Law MSc

King's Business School (KBS): 

  • All programmes

Faculty of Life Sciences & Medicine (FoLSM): 

  • MBBS Stage One
  • BSc Anatomy, Development & Human Biology (Year 1)
  • BSc Biochemistry (Year 1)
  • BSc Biomedical Science (Year 1)
  • BEng/MEng Biomedical Engineering (Year 1)
  • BSc Medical Physiology (Year 1)
  • BSc Molecular Genetics (Year 1)
  • BSc Neuroscience (Year 1)
  • BSc Nutritional Sciences (Year 1)
  • BSc Pharmacology (Year 1)
  • BSc Physiotherapy (Year 1)
  • BSc Sport and Exercise Medical Science (Year 1)
  • MPharm (Year 1)
  • MSci Biochemistry (Year 4)
  • MSci Molecular Genetics (Year 4)

Nursing Midwifery & Palliative Care (NMPC):

  • Postgraduate Diploma in Specialist Community Public Health Nursing

Natural Mathematical & Engineering Sciences (NMES):

  • All UG and PGT programmes

Social Science & Public Policy (SSPP):

  • All UG programmes in the Department of Political Economy
 
 
Why does the code change every 30 seconds?
The code changes to prevent code sharing with students not in attendance.
 
 
What happens if I go to the wrong lecture?

Please contact your lecturer or programme team and they will be able to log your attendance.

The article Contacting & visiting your faculty and department explains how you can contact your faculty or department for in-person or online support.

 
 
My wi-fi isn't working; how do I log my attendance?

Your lecturer or programme team know and they will log your attendance.

 
 
I can't attend a scheduled teaching activity; what should I do?

Log in to Venio after the session and select the reason for your absence from the drop-down list that will appear next to the activity.

 
 
I forgot to register my attendance; what should I do?

Inform your lecturer or Programme Manager and they will be able to log attendance.

The article Contacting & visiting your faculty and department explains how you can contact your faculty or department for in-person or online support.
 
 
I am unable to attend a session; what should I do?

If you are unable to attend a session, please do not worry. Once you attend your next session and register your attendance, the records will update.  

Please note that you should still notify your department about any prolonged absences.  

Consistent or long-term non-attendance will result in your department or personal tutor reaching out to ensure that you are ok and to identify ways to support their engagement going forward. 

 
Troubleshooting
 
 
What should I do if an error occurs while using Venio?

Try re-entering the pin code and if you are still unable to submit the code, let your lecturer know so they can manually log your attendance. If you require technical support, please report this via the support link in the Venio app, or alternatively submit a Venio Enquiry via Helix.

 
 
Venio isn't working for me; how can I get help?

To log any issues with the system such as access, please report this via the support link in the Venio app, or alternatively submit a Venio Enquiry via Helix. If you have any questions or need further clarification about the new process, please ask your personal tutor or department programme teams.   

 
 
Can I use Apple products with Venio?

iPhones, iPads and Mac laptops are completely fine for students to use for Venio. 

Important to know: Macs using Safari don’t fully support Venio features, so we strongly recommend using Google Chrome or Microsoft Edge on a Mac for the best experience. 

 
 
What can I do if I can't mark my attendance due to an error message in Venio?
  • Make sure that your device is updated to the latest version. 

  • Check that the clock on your device is correct. If your time or time zone is incorrect, this might interfere with how Venio works.

 

If an error message continues to show despite completing the two steps above, then please submit a Venio enquiry via Helix so the team can investigate. 
 
 
What should I do if there is no error message, but Venio won't load properly?

If you find you can't access Venio because the page won’t load properly, then try the following: 

  • Open another King’s page that requires your Single Sign On log-in details (this can be KEATS or your ‘My services’ page on Student Services Online)
  • If you are prompted to log-in, then do so.
  • Now go back to Venio and it should load properly.


This issue can occur when your Single Sign On and Venio get out of sync. A long-term fix is being explored, but the steps above can usually help to resolve this. 

 
 
 
 
Keywords: attendance engagement monitoring it support