What is Venio and how do I use it to log my attendance?

• To support your engagement, wellbeing and success during your studies at King's.
• To help identify when you may need extra support.
• To provide a consistent approach across the university so all students have fair and equal support.
• To help King's meet its responsibilities as a student sponsor, and where applicable, support students who hold a student visa to meet conditions of their visa.

1. Log in to Venio: Log in using your mobile device or laptop by visiting venio.kcl.ac.uk/login and use your King's credentials to access the system. You can only log your attendance once a session is active.
    
   
    
2. Click ‘Attend’ next to your session: Once you click attend, you will be prompted to enter a code.
    
   
    
3. Enter the code displayed on the classroom screen: The code will change regularly. Your lecturer will determine how long the code stays active.
    
   
    
4. Wait for the green confirmation tick: If you don't see a green tick, please ensure you've entered the correct code and try again.
    
   

Please do not worry if you are unable to attend a session. When you attend your next session and register your attendance, the records will update.

You should always let your programme team know about any prolonged absences.

If you have been unable to attend sessions for a while and haven't informed your department, a member of staff may get in touch to check in on how you're doing and offer support if needed.

We understand that things happen which mean you might have to miss your classes for an extended period. 

Please let your programme team know about any prolonged absences as soon as possible. They will review your absence request and will be able to authorise your absence where appropriate.

If you don't inform your programme team, and you miss 10 or more classes, then you will receive a check-in email.

No. Check-ins are there to offer support, not to pressure you.

You can choose whether to respond and what you'd like to share, but please know that support will be available if you need it.

However, if absence continues, this could lead to further follow-up support in line with our attendance procedure. For Visa Students, it will also remind you of your attendance requirements.

There may be exceptions for sessions delivered in different locations such as specialist studios, exhibitions, studios or other learning environments.

If this applies to you, your department will let you know.

Try re-entering the pin code and if you are still unable to submit the code, let your lecturer know so they can manually log your attendance. If you require technical support, please report this via the support link in the Venio app, or alternatively submit a Venio Enquiry via Helix.

To log any issues with the system such as access, please report this via the support link in the Venio app, or alternatively submit a Venio Enquiry via Helix. If you have any questions or need further clarification about the new process, please ask your programme team. 

iPhones, iPads and Mac laptops are completely fine for students to use for Venio. 

Important to know: Macs using Safari don’t fully support Venio features, so we strongly recommend using Google Chrome or Microsoft Edge on a Mac for the best experience. 

• Make sure that your device is updated to the latest version. 

• Check that the clock on your device is correct. If your time or time zone is incorrect, this might interfere with how Venio works.

 

If you find you can't access Venio because the page won’t load properly, then try the following: 

• Open another King’s page that requires your Single Sign On log-in details (this can be KEATS or your ‘My services’ page on Student Services Online)

• If you are prompted to log-in, then do so.

• Now go back to Venio and it should load properly.

This issue can occur when your Single Sign On and Venio get out of sync. A long-term fix is being explored, but the steps above can usually help to resolve this.