This guidance is for students who are travelling as part of their programme at King's.
Booking business travel
Before booking travel, please refer to King's Sustainable Business Travel Policy and Procedures. Please reach out to your faculty for information on King's travel providers, internal booking process and support with any other question you may have.
Making a travel insurance claim
This guidance is specifically for students who are covered by King's travel insurance and need to make a claim.
If you are an insured traveller, you will have access to a claim filling tool on the AIG Travel Assistance mobile app.
Emergency situations
Emergency situations include instances such as medical emergencies, emergency travel expenses, kidnap and ransom, political and natural disaster evacuation, or crisis containment management.
In this situation, you can access assistance from LifeLine Plus by telephoning +44 (0) 1273 456 463. Assistance is available 24 hours a day, 365 days a year. You must quote the policy number 0010016146 before incurring any substantial medical, security or additional emergency travel costs, otherwise possible claims may be invalidated.
Personal property or money
If you have a personal property or personal money claim, contact the Concierge Claims Service on +44 (0) 344 892 0319 (UK only) or +44 (0) 207 359 433 (Worldwide) or email LUPCclaims@aig.com. This type of claim can usually be settled quickly over the phone.
All other claims
For a claim under all other sections, please download the applicable form from the AIG website. You should sign the form and return to LUPCclaims@aig.com.
The policy number to be quoted on the AIG form is 0010016146.
How can I track my claim?
What documents do I need to support my claim?
I need to make a claim as a result of COVID-19
How will my claim be verified?
How are claims settled?
My travel claim settlement shows that a deduction has been made for the excess; why is this?
How long will insurers take to settle my claim?