The Office of the Independent Adjudicator for Higher Education (OIA) is an independent body set up to review student complaints. It is free to students, and deals with individual complaints against Higher Education Institutions in England and Wales. This includes decisions made following academic appeals, cases of academic and non-academic misconduct and student complaints. 


Once all of an institution’s internal procedures have been completed, students may request an independent review of their case by the OIA, if they remain dissatisfied with the university’s final outcome. Provided the complaint is eligible under the rules of the OIA’s complaints scheme, the OIA will look at whether King's has applied its regulations properly and followed its procedures correctly. It also considers whether any decision made by King's was fair and reasonable in all the circumstances.