You can report problems or complaints about Student Services Online directly to us. If you're on campus, then please speak to a member of staff at a Student Services desk. You can find out how to do this by reading our article How can I speak to or visit Student Services in person? 

Alternatively, you can use our Ask a question service and select the categories of "Other" and then "Submit a complaint".

Some enquiries might need to be referred to other colleagues within King's and so will not be resolved immediately.

If you decide to make a complaint Student Services will:

  • deal with your complaint quickly;
  • acknowledge your correspondence within 2 working days;
  • update you on progress if we are unable to resolve the matter immediately;
  • deal with your complaint in confidence (where appropriate).

Escalating complaints
If you are unhappy with the way your complaint has been handled by Student Services, please refer to How can I make a complaint to the university?