If you need support, please complete our enquiry form in the first instance. This will ensure we can direct you to the correct support as quickly as possible.
More information about the different ways in which you can contact us can be found below.
The University is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
Online
If you need support, please complete our enquiry form in the first instance.
If you have any issues completing the form, you may find these articles helpful:
If you are still unable to complete the form, please contact us through webchat or over the phone and we will do our best to help.
Phone
If you prefer, you can call us, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).
If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
Our number is (+44) (0)207 848 1234.
Our phone service is available at the following times when King's is open (UK time): Monday to Friday, 07.00–19.00.
Webchat
If you prefer, you can contact us through webchat, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).
If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
Just click the 'Need help? Let’s chat' button in the bottom-right corner of any article here on Student Services Online.
Our webchat service is available at the following times when King's is open (UK time): Monday to Friday, 07.00–19.00.
On campus
If you prefer, you can visit us in person on campus, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).
If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
No appointment is usually needed and you can simply walk in. Full details on our locations and opening hours can be found below.
Strand Campus:
At Strand Campus, we're based in the Strand Student Centre on Floor 4, Bush House North West.
Our in-person service in Bush House will be available at the following times when King's is open (UK time): Monday to Friday, 10.00–16.30.
Guy's Campus:
At Guy's Campus, we’re based at the Student Services Desk in New Hunt's House Library.
From Tuesday 1 September 2026, our in-person service in New Hunt's House is available at the following times when King's is open (UK time): Monday to Friday, 10.00–16.30.
Denmark Hill Campus:
At Denmark Hill, we’re based at the Student Services Desk in the Weston Education Centre (WEC) Library.
Our in-person service in the WEC is available at the following times when King's is open (UK time): Thursdays, 10.00–16.30.
Who are Student Services Frontline?
The Student Services Frontline team is your main point of contact for all enquiries at King’s. We provide initial support to students, alumni and other groups, offering the advice, guidance, and information you need. As experts in all things King’s, the team can answer a wide range of questions and connect you with other services for more in-depth support.
If you’re unsure who to contact, where to go, or how to find something at King’s, please get in touch. We’ll always do our best to help.
Our commitment to you
Our service users — including current students, prospective students, alumni, parents and supporters, and third parties — are at the heart of everything we do. We are committed to consistently delivering an outstanding, supportive experience for everyone who engages with us.
Our goal is to make sure that everyone who accesses our service feels valued, respected, and empowered to succeed and to provide you with high-quality service, meaningful support and a positive overall experience.
We will always:
Respond to your online enquiry within two working days
Provide a resolution to your online enquiry within five working days
Answer your call within 20 seconds and your webchat request within 30 seconds
Keep you informed throughout the progress of your enquiry
Treat you with respect and courtesy, ensuring that every interaction is met with professionalism, kindness, and empathy – we expect this same level of respect and courtesy from you in return
Put you first by actively listening and using your feedback to continually improve
Keep our processes simple by providing clear, timely communication, accurate information, and effective solutions to meet your needs
Work with colleagues in faculties and relevant departments to ensure you receive high-quality and coordinated support to help you succeed and look after your wellbeing
Put equity, diversity, and inclusion at the heart of what we do by providing support that respects your unique circumstances
Handle your personal data confidentially, securely, and responsibly in accordance with King's Procedures and Policies
Act with integrity in every aspect of our service, being honest, transparent, and accountable
Other frequently asked questions
My case is urgent, will it be prioritised?