If you need support, please complete our enquiry form in the first instance. This will ensure we can direct you to the correct support as quickly as possible.

More information about the different ways in which you can contact us can be found below.

The University is open throughout the year. To check for closure dates, please refer to our article When is King's closed?

Online

If you need support, please complete our enquiry form in the first instance.

If you have any issues completing the form, you may find these articles helpful:

 

If you are still unable to complete the form, please contact us through webchat or over the phone and we will do our best to help.

Phone

If you prefer, you can call us, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).

If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.

Our number is (+44) (0)207 848 1234.

Our phone service is available at the following times when King's is open (UK time): Monday to Friday, 07.00–19.00

Webchat

If you prefer, you can contact us through webchat, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).

If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.

Just click the 'Need help? Let’s chat' button in the bottom-right corner of any article here on Student Services Online.

Our webchat service is available at the following times when King's is open (UK time): Monday to Friday, 07.00–19.00

On campus

If you prefer, you can visit us in person on campus, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online' above).

If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.

No appointment is usually needed and you can simply walk in. Full details on our locations and opening hours can be found below.

Strand Campus:

At Strand Campus, we're based in the Strand Student Centre on Floor 4, Bush House North West.

Our in-person service in Bush House will be available at the following times when King's is open (UK time):

  • Mondays, 10.00–16.30

  • Tuesdays, 10.00–16.30

  • Wednesdays, 10.00–16.30

  • Thursdays, 10.00–16.30

  • Fridays, 10.00–16.30

Guy's Campus:

At Guy's Campus, we’re based at the Student Services Desk in New Hunt's House Library.

Our in-person service in New Hunt's House is available at the following times when King's is open (UK time):

  • Mondays, 10.00-16.30

  • Wednesdays, 10.00-16.30

  • Fridays, 10.00-16.30

Denmark Hill Campus:

At Denmark Hill, we’re based at the Student Services Desk in the Weston Education Centre (WEC) Library.

Our in-person service in the WEC is available at the following times when King's is open (UK time):

  • Thursdays, 10.00–16.00

Who are Student Services Frontline?

The Student Services Frontline team is your main point of contact for all enquiries at King’s. We provide initial support to students, alumni and other groups, offering the advice, guidance, and information you need. As experts in all things King’s, the team can answer a wide range of questions and connect you with other services for more in-depth support.
 

If you’re unsure who to contact, where to go, or how to find something at King’s, please get in touch. We’ll always do our best to help.

Our commitment to you

Our service users — including current students, prospective students, alumni, parents and supporters, and third parties — are at the heart of everything we do. We are committed to consistently delivering an outstanding, supportive experience for everyone who engages with us.

 

Our goal is to make sure that everyone who accesses our service feels valued, respected, and empowered to succeed and to provide you with high-quality service, meaningful support and a positive overall experience.

 

We will always:

 

  • Respond to your online enquiry within two working days

  • Provide a resolution to your online enquiry within five working days

  • Answer your call within 20 seconds and your webchat request within 30 seconds

  • Keep you informed throughout the progress of your enquiry

  • Treat you with respect and courtesy, ensuring that every interaction is met with professionalism, kindness, and empathy – we expect this same level of respect and courtesy from you in return

  • Put you first by actively listening and using your feedback to continually improve

  • Keep our processes simple by providing clear, timely communication, accurate information, and effective solutions to meet your needs

  • Work with colleagues in faculties and relevant departments to ensure you receive high-quality and coordinated support to help you succeed and look after your wellbeing

  • Put equity, diversity, and inclusion at the heart of what we do by providing support that respects your unique circumstances

  • Handle your personal data confidentially, securely, and responsibly in accordance with King's Procedures and Policies

  • Act with integrity in every aspect of our service, being honest, transparent, and accountable

 

Other frequently asked questions

 

 

My case is urgent, will it be prioritised?

 

 
I need urgent or emergency mental health support, or I'm concerned another student needs this, what should I do?
Important: If you need urgent or emergency mental health support or if you're supporting someone else who does, follow the instructions on this page - Crisis support: need help now.
 
Please note that the Student Services Frontline team are not mental health specialists. We will always do our best to direct you to the correct team for support as quickly as possible, but we will not able to provide this kind of support ourselves when you contact us.
 
Mental health and wellbeing support teams at King's (such as the Counselling & Mental Health Support service) are similarly not able to provide emergency support. If emergency support is needed, for example, if you feel like you cannot keep yourself safe and you are in immediate danger of harming yourself or attempting to take your life:

 

 

If you are a current King's student, you're worried about another student, and it's not an emergency, please follow the steps outlined in our article I'm concerned about a student/peer.

 

If you're worried about a student, are not a student at King's yourself, and it's not an emergency, please see the question below for parents, carers, guardians, trusted contacts and other supporters. 

 

 
I've graduated, can you still help me?

Yes, we can support students who have now graduated.

 

You can contact us in any of the ways mentioned above, but we strongly recommend you complete our enquiry form, so we can more easily direct you to the correct support. When you complete the form, please select 'Former student'.

 

 
I'm a parent, carer, guardian, trusted contact or other supporter of a King's student, can you help me?

Yes, we will always do our best to help parents and supporters of King's students, but please note that due to legal requirements related to data protection, we may need to speak directly with the student, depending on the nature of your enquiry.

 

You can contact us in any of the ways mentioned above, but we strongly recommend you complete our enquiry form, so we can more easily direct you to the correct support. When you complete the form, please select 'Parents and all other contacts' when asked who you are.

 

Please note that due to legal requirements related to data protection, we may need to speak directly with the student, depending on the nature of your enquiry. For more details on confidentiality and other useful information, please visit our article I'm a parent, carer or guardian & I need information about support for students at King's.

 

Concerns about a student's mental health and wellbeing should be raised through this route if you're not a King's student yourself and it's not an emergency. As above, if you're supporting a student who needs urgent or emergency mental health support, follow the instructions on this page - Crisis support: need help now.

 

 
What can the Student Services Frontline team help me with?

We’re with you from Welcome to Graduation, so ask us anything about life at King’s. If you have questions related to your programme of studies, your faculty or department will usually be able to assist you.

 

Some of the issues students ask us about most often include:

 

  • Proving your student status, results, fees etc.

  • Documents and letters

  • Replacement ID cards

  • Navigating King's services

  • Enrolment

  • Graduation

 

 
What can't the Student Services Frontline team help me with?

Depending on the nature of your enquiry and your circumstances, there may be other teams at King's best placed to help you. For a general list of available services, please see our article What student support services are available?

 

Some of the other teams you may want to contact include:

 

 

You may also find the following articles helpful:

 

 

Keywords: visit on campus support face-to-face in person appointment

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