If you need support, you can log a case with us at any time. However, we appreciate there may be times when you’d feel better speaking to someone over the phone or through webchat, or seeing someone in person.
At the moment, we’re available to see you in person Monday to Friday, between 10:00 – 16:00. For more details, check our opening times on each campus.
We’re planning to extend our opening hours soon so you can speak to a member of staff at a time that suits you. Please check this article regularly for updates and changes.
How can I speak to Student Services Frontline?
Who are the Student Services Frontline team?
The Student Services Frontline team handle and resolve cases you log here on Student Services Online. We can support with a wide range of queries, so if you’re not sure who to go to or how to find something – we can help! We’re experts at navigating King’s and all its services.
You can ask us questions, explain a complex situation or get an update on a case you’ve already logged. Based on the nature of your enquiry we may need to log a case for you in Student Services Online to investigate further. We will stay in touch with you via your online case until it’s resolved.
Important to know: If you're looking for specialist guidance on visas, money, housing, disability, or mental health advice, please refer to our specialist services in What student support services are available?
You can submit an enquiry to us at any time by signing in to Student Services Online and going to My Services.
If you’re unsure how to use our website or encounter any issues, please refer to Using Student Services Online for all the common questions, and you may find these articles particularly helpful:
If you’re not a current student at King’s and can’t sign in, you can use the Ask a question button.
You can contact us on webchat, to ask a question or log a case; just click the ‘Need help? Let’s chat’ button in the bottom right-hand corner of the screen.
On webchat you can speak to one of our Student Services Frontline Officers and we’re open to live chat with you at the following times on days when King's is open:
- Monday: 09:30 - 16:30
- Tuesday: 09:30 - 16:30
- Wednesday: 10.15 - 16:30
- Thursday: 09:30-16.30
- Friday: 09:30 -16:30
The university is open throughout the year, Monday to Friday, including during most term breaks. To check for closure dates, please refer to When is the university closed?
You can call us and speak to one of our Student Services Frontline Officers, on (+44) (0)207 096 9984
Our phoneline is open at the following times on days when King's is open:
- Mondays to Fridays 08:00 - 18:00
Important to know:
- During September and October, we see a high demand of calls, so you may experience a long wait time if you need to call us during this period.
- If you are a new student and having difficulties with getting started – such as completing your enrolment task or anything to do with your visa, please refer to our information in our New students category.
The university is open throughout the year, Monday to Friday, including during most term breaks. To check for closure dates, please refer to When is the university closed?
We run an appointment-based service for visiting us in person, but you also have the option to walk in if you happen to be on campus and want to pop by to one of our service desks.
The university is open throughout the year, Monday to Friday, including during most term breaks. To check for closure dates, please refer to When is the university closed?
Booking your appointment
Should I book an appointment or walk in?
The benefit of booking an appointment is that you’re guaranteed to see us at the time you booked and won’t have to wait.
If you’re a walk-in, please bear in mind you may have to wait in a queue to see us if it’s busy, and we will have to prioritise those with appointments. This means we can’t guarantee you’ll be seen if you walk in without an appointment.
If you’re on tight schedule, we’d recommend guaranteeing your timeslot by booking in advance.
To book a slot to see us you can use our online booking form where you will find all our available slots, and you can choose the service location you need.
You’ll be asked to provide some details, including your student ID number, before you can complete the booking.
Campus opening hours
- At the Strand campus, we’re based in Bush House South East Wing, on the 4th Floor.
- We have appointment slots available or we can see you as a walk-in Monday to Friday, between 10:00 - 16:00 any day that King's is open.
- At the Guy’s campus, we’re based at the Student Services Desk in New Hunt's House Library.
- We have appointment slots available or we can see you as a walk-in Monday to Friday, between 10:00 - 13:00 and 14:00 - 16:00 any day that King's is open.
- At the Denmark Hill campus, we’re based at the Student Services Desk in the Weston Education Centre (WEC) Library.
- We have appointment slots available or we can see you as a walk-in on Thursdays only when King's is open, between 10:00 - 13:00 and 14:00 - 16:00.
