If you need support, please complete our enquiry form in the first instance. This will ensure we can direct you to the correct support as quickly as possible.
More information about the different ways in which you can contact us can be found below.
Online enquiry
If you need support, please complete our enquiry form in the first instance.
If you have any issues completing the form, please refer to Using Student Services Online for answers to common questions. You may find these articles particularly helpful:
If you are still unable to complete the form, please contact us through webchat or over the phone and we will do our best to help.
Phone
If you prefer, you can call us, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online enquiry' above). If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
Our number is (+44) (0)207 096 9984.
Our phone service is available at the following times on any day when King's is open (UK time):
Monday to Friday: 08:00 to 18:00
The university is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
Webchat
If you prefer, you can contact us through webchat, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online enquiry' above). If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
Just click the 'Need help? Let’s chat' button in the bottom right corner of any article here on Student Services Online.
Our webchat service is available at the following times on any day when King's is open (UK time):
Monday to Friday: 08:00 to 18:00
The university is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
On campus
If you prefer, you can visit us in person on campus, to ask questions or check on the status of a case you've already logged here on Student Services Online (see 'Online enquiry' above). If you haven't already completed the online enquiry form, we may need to do this on your behalf in order for us to direct you to the correct support.
No appointment is usually needed and you can simply walk in. Full details on our locations and opening hours can be found below.
Strand campus
At Strand, we’re based in Bush House South East Wing, on the 4th Floor.
Our in-person service in Bush House is available at the following times on any day when King's is open (UK time):
- Monday to Friday: 10:00 to 16:00
The university is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
Guy's campus
At Guy's, we’re based at the Student Services Desk in the New Hunt's House Library.
Our in-person service in New Hunt's House is available at the following times on any day when King's is open (UK time):
- Monday to Friday: 10:00 to 16:00
The university is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
Denmark Hill campus
At Denmark Hill, we’re based at the Student Services Desk in the Weston Education Centre (WEC) Library.
Our in-person service in the WEC is available at the following times on any Thursday when King's is open (UK time):
- Thursday: 10:00 to 16:00
The university is open throughout the year. To check for closure dates, please refer to our article When is King's closed?
Below you'll find more information on what we can do and who we can help:
My case is urgent, will it be prioritised?
Yes, we filter and monitor cases based on the information you provide. Please include as much detail as possible about your situation if it is urgent, such as any deadlines, and we will do our best to support you as quickly as possible.
I need urgent or emergency mental health support, or I'm concerned another student needs this, what should I do?
Please note that the Student Services Frontline team are not mental health specialists. We will always do our best to direct you to the correct team for support as quickly as possible, but we will not able to provide this kind of support ourselves when you contact us.
Mental health and wellbeing support teams at King's (such as the Counselling & Mental Health Support service) are similarly not able to provide emergency support. If emergency support is needed, for example, if you feel like you cannot keep yourself safe and you are in immediate danger of harming yourself or attempting to take your life:
- Go to the closest Accident and Emergency (A&E) Department
- Call 999 to request an ambulance if you cannot go to the hospital yourself
If you are a current King's student, you're worried about another student, and it's not an emergency, please follow the steps outlined in our article I'm concerned about a student/peer.
If you're worried about a student, are not a student at King's yourself, and it's not an emergency, please see the question below for parents, carers, guardians, trusted contacts and other supporters.
I've graduated, can you still help me?
Yes, we can support students who have now graduated.
You can contact us in any of the ways mentioned above, but we strongly recommend you complete our enquiry form, so we can more easily direct you to the correct support. When you complete the form, please select 'Former student'.
I'm a parent, carer, guardian, trusted contact or other supporter of a King's student, can you help me?
Yes, we will always do our best to help parents and supporters of King's students, but please note that due to legal requirements related to data protection, we may need to speak directly with the student, depending on the nature of your enquiry.
You can contact us in any of the ways mentioned above, but we strongly recommend you complete our enquiry form, so we can more easily direct you to the correct support. When you complete the form, please select 'None of the above' when asked who you are.
Please note that due to legal requirements related to data protection, we may need to speak directly with the student, depending on the nature of your enquiry. For more details on confidentiality and other useful information, please visit our article I'm a parent, carer or guardian & I need information about support for students at King's.
Concerns about a student's mental health and wellbeing should be raised through this route if you're not a King's student yourself and it's not an emergency. As above, if you're supporting a student who needs urgent or emergency mental health support, follow the instructions on this page - Crisis support: need help now.
What can the Student Services Frontline team help me with?
Student Services Frontline are the central enquiry and help team at King's.
We can answer a wide range of questions and can connect you with or direct you to many other services, depending on your circumstances and the nature of your enquiry. If you're not sure who to speak to, where to go or how to find something at King's, please get in touch and we'll always do our best to help.
Some of the issues students ask us about most often include:
- Proving your student status, results, fees etc.
- Documents and letters
- Replacement ID cards
- Navigating King's services
- Enrolment
- Graduation
What can't the Student Services Frontline team help me with?
Depending on the nature of your enquiry and your circumstances, there may be other teams at King's best placed to help you. For a general list of available services, please see our article What student support services are available?
Some of the other teams you may want to contact include:
- Programme administration teams in your faculty or department, for issues related to your programme in general
- Your personal tutor, for issues related to the academic content of your programme
- The Centre for Doctoral Studies, for support if you are a research student
- Money & Housing Advice, for issues related to private accommodation, managing money or financial hardship
- Visa & International Student Advice, for issues related to your visa or settling in to the UK
- King's Accommodation, for issues related to halls of residence
- Faculty Wellbeing Advisors, for help managing your general wellbeing
- Counselling & Mental Health Support, for a range of mental health support options
- Disability Support & Inclusion, for support if you have a disability, impairment, long-term physical or mental health condition or Specific Learning Difficulty (SpLD)
- KCLSU Advice, for independent academic advice from the students' union
- The Chaplaincy, for pastoral support for students of all faiths and none
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