If you need support, you can log a case with us at any time. However, we appreciate there may be times when you’d feel better speaking to someone or seeing someone in person.
Who are the Student Services Frontline team?
Student Support & Wellbeing services are broad and offer a wide range of support, depending on what you might need. There are lots of teams who can provide specialist support and advice, but there is also the Student Services Frontline team who are behind Student Services Online, and support you in getting what you need.
The Student Services Frontline team handle and resolve cases you log here on Student Services Online. We can support with a huge range of queries; whether you need a document signed or letter produced, or if you’re simply not sure who to go to or how find something – we can help! We’re experts at navigating King’s and all its services.
Important to know: If you're looking for specialist guidance on visas, money, housing, disability, or mental health advice, please refer to our specialist services in Student Support & Wellbeing Services.
If want to talk to us, there are a couple of ways you can do that: