Housing Advisors work with the University of London Housing Service and Westminster Citizen’s Advice Bureau to provide information, advice and advocacy. Depending on the nature of your enquiry, they will determine which team is best placed to support you with your housing case. They will guide you to other support structures or agencies outside King's, if they're better placed to help you. 

Housing Advisors aim to empower students to make informed decisions about their housing options and tennacy arrangements. When appropriate, we can advocate on your behalf and work with internal teams or external organisations to help resolve complex housing issues.

There are Housing & Accommodation support articles on Student Services Online covering a range of topics and commonly asked questions in detail. If you can't find the answer to your question, or need more specialist support, this article outlines the topics that Housing Advisors can help you with. If you're interested in King's Accommodation, please contact King's Residences. 

If you would like to meet with a Housing Advisor to discuss your housing options or current living situation, please register with our service.

 

 

 

Looking for somewhere to live in the private sector

 

 

Deposits, fees and paying rent upfront

 

 

Household bills, Council Tax rules and regulations

 

 

Housing rights and disrepair 

 

 

Rent arrears and household debt

 

 

Environmental or community issues

 

 
How to contact Money & Housing Advice Services (MHAS)?
 
Register with our service
For detailed, personal advice, please first complete our registration form. We will allocate a Specialist Adviser to your case, who will either advise you via email or make arrangements to meet with you. Please remember to provide full details of your situation and confirm your availability. You can request to have an appointment with an adviser in person at the Strand Campus, Guy's Campus or Waterloo Campus or over Microsoft Teams.
 
Telephone 
Our Advice Line is open at the following times: 
 
Mondays 13:00 - 15:00 
Thursdays 13:00 - 15:00 
Fridays 10:00 - 12:00
 
+44 (0)20 7848 7002
 
Please note these calls are usually for a maximum of 15 minutes. Please ensure you have your student ID ready, as your adviser will ask for this at the start of the call. If your query is complex, then it may need an appointment or follow-up by email.
 
Campus drop-ins
Enrolled students can come to an on-campus drop-in session. 
 
Drop-ins have now concluded for the 2025/26 academic year and will resume in the new academic year.

 

Housing Advisor You can boook our Housing Advisors to deliver information sessions and workshops on a range of topics. Please use our booking form to register your interest.
Keywords: housing advice, Housing Advisors, housing, accommodation, rent,

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