How do I update my contact details on my student record?

If your address or personal email address changes while you're at King's, then you need to update it on your student record as soon as possible.

Your address will appear on documents produced for you, so it's important to make sure the details are correct and complete. Banks, for example, will not accept documentation that has an incomplete address.

If you're eligible to graduate, important information about Graduation will be sent to your personal email address, so keeping it up to date is essential to ensure you don't miss any important information or any deadlines related to your ceremony.

Important to know: after your student IT account is closed, it’s difficult to update your details and you may miss out on important communications regarding Graduation, as well as other university news. For more information about the closure of your student IT account, please see our article How long after I graduate will my student IT account be closed?

If you need any assistance, please get in touch.

Updating your address

Log in to Student Records.
Once you’ve logged in, go to the 'Student Home Page' and navigate to the ‘My Personal Details’ section.
Click on 'View & Edit My Contact Information or Trusted Contact'.
You will see you have two sections for addresses stored, called 'View and Edit my home address' and 'View and Edit my term-time address'.
- Your home address can be any address you consider to be your permanent residence. This could be an address outside the UK, if this is your permanent residence.
- Your term-time address will be the place you live while you are studying. This is normally your London address. Most students studying full-time or part-time live in the UK during term-time, so this is where you should provide your UK address. The exception to this is if you are a distance learning student, and as such you don't attend in-person.
  - If you are studying remotely and doing so outside the UK, simply use the address where you are currently living as your term-time address; this may be the same as your home address.
Choose the address you would like to update and click on the 'Edit' link to amend the address.
After amending the address, click 'Save'.

Important to know:

Your addresses on record will appear on any letters we produce for you, so it's important to ensure your addresses are complete and up-to-date, as you may need these letters to apply for Council Tax Exemption or for a bank account, and these organisations will look at your addresses.
If you move during the year or the following academic year, please ensure you update your address on record as soon as possible. It is your responsibility to update this.
When selecting the country for your term-time address, please select 'England' if you are entering a London address. ‘United Kingdom’ does not appear on this list.
If there is a line showing your home country that you are unable to edit, don't worry. This is a technical glitch and does not appear anywhere else.
UK postcodes feature a mixture of letters and numbers and will usually have between 5 to 6 characters. The characters are separated in the middle, so it might appear as ‘E1 2AB’ or ‘E12 3AB’.
If you have a room number, block number, house number and/or flat number then please include all of these. Similarly, if your halls of residence or building has a name, please also include it.

Updating your personal email address

Adding a trusted contact

At King’s, a ‘trusted contact’ is someone who our staff can speak to regarding your personal matters or act on your behalf if needed. Therefore, you should think carefully about who you’d like to add as your trusted contact. The person you choose should be someone you consider to be reliable and trustworthy.
Staff would only use these details when there are serious concerns for your wellbeing. However, it can also be helpful in situations where you need someone to contact King’s on your behalf. As a named trusted contact, staff will be able to confirm who they are and their relationship to you.
Family members are often the first choice to be a trusted contact. But, if there’s a large difference between the UK’s time zone and their time zone, or if they find it more difficult to communicate in English, it’d be worth considering if there’s anyone else who could be a trusted contact.
If you’re experiencing estrangement or you’re finding it difficult to think of a trusted contact, you can speak to the Faculty Wellbeing Advice team for support.

Important to know: You must make sure that the email address and phone number listed for your trusted contact are always up to date.

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How do I update my contact details on my student record?

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