If you lose your card, it’s important to report it immediately to Student Services or Security so that it can be deactivated.
Do I have to pay for my replacement ID card?
You can replace your ID card for free if there’s been a change to your programme or personal details, or if your ID card has been stolen. If your ID card has been stolen, you’ll be asked to provide a crime reference number.
Important to know: If you lose your ID card during your programme, only the first replacement is free. If you lose it again during the same programme, you’ll have to pay a £10 replacement fee online via the King's eStore before collecting your card.
How can I get a replacement ID card?
Where should I go?
Please visit one of our service desks where we can check your student record and produce a replacement ID card while you wait. Alternatively, you can submit a request for a replacement ID card through Student Services Online.
How long will it take?
It may take up to 5 working days for your request to be processed, and you’ll still need to collect your ID card from one of our service desks in person so we can check your identity. We don’t post replacement ID cards.
Where can I collect my new ID card?
When your card is ready for collection, you’ll be sent an email that tells you where you can collect your ID card from. When you collect your card, please bring some photographic ID (for example, your passport). You won’t be able collect your ID card unless your photo identification is verified.
How can I access campuses while I'm waiting for my replacement ID card?
When coming to campus, you’ll need to bring proof of your identity and enrolment with you to show campus security staff. If you've ordered a replacement ID card, you could show your order confirmation.
Please try to order a replacement ID card as soon as possible to make it easier for you to access campus buildings.
Will my campus access be transferred from my old card to my new one?
Your new card will give you automatic access to all King’s libraries and most computer rooms.
If you could access restricted areas (such as labs or offices) by swiping your old card, then you’ll need to return to the security office in that building to have this encoded onto your new card. In most cases, you won’t need clearance forms to do this.
If you're staying in a King's residence and access that residence with your card, this access will automatically transfer to your new card.
Can you post my ID card to my home address?
We can’t send your student ID card to your home address in the UK or overseas. You won’t need it until you arrive on campus. Please follow the guidance above to collect your replacement student ID card.
I'm coming to campus for the first time, how can I collect my ID card?
If you’re coming to campus for the first time, please follow the process explained in our article 'It's my first time on campus, how will I collect my student ID card?'.
Can I use another form of ID for my in-person exam?
Yes, you can use your passport or driver's licence as another form of ID. You can find more information in our article 'What items can I take into my exams?'.
I need a new lanyard, where can I get one?
You can collect a new lanyard for your student ID card from the Student Services Frontline desk at our Strand, Guy’s and Denmark Hill campuses.