If you find yourself struggling or in need of someone to talk to about your mental health and it is during the evening and/or weekend when our Advice & Wellbeing Services are closed, there are several resources available to you. You can also access this support during other times the university is closed, such as public holidays and vacation periods.
Togetherall: In you find yourself in need of support, we recommend Togetherall which is a safe and anonymous online space you can go to if you’re feeling down, struggling to cope or just want to talk to people who understand what you’re going through. The service is available 24 hours a day, 7 days a week from any device with an internet connection. Find out more in our article What online mental health support does King's provide?
We also recommend Student Space which has lots of resources and advice about supporting your mental health and wellbeing.
Out-of-hours counselling support
King’s have partnered with Pro-Counselling, who are King’s College London’s out-of-hours Counselling Service.
You can use this free and confidential service when you would like to talk about an issue or problem out-of-hours and feel that you cannot wait to see a counsellor.
Pro-Counselling therapists offer short-term counselling support to King's College London students presenting with low to moderate mental health problems and can provide support, advice and guidance towards a solution.
Pro-Counselling are available on from 17.00 to 09.00 on weekdays and 24/7 on weekends, bank holidays and King’s closure days. This number is a UK Freephone number from a mobile or a landline.
If you are not in the UK, you will not be able to call the UK Freephone number. However, you can still access the telephone counselling platform by calling +44 (0) 208 138 9107 (UK national rate). To access out-of-hours counselling support without communication charges, you can request an out-of-hours online counselling appointment.
Opening times are on UK time (GMT+1).
For more detail, please visit Pro-Counselling at My Wellbeing Space.
Important to know: Pro-Counselling cannot provide supporting letters for Mitigating Circumstances Forms or liaise with tutors.
What about crisis support?
This service is not intended for crisis support and be aware that Pro-Counselling will extend confidentiality if a student is deemed a danger to themselves or others. If you are in crisis, please refer to our Emergency & crisis support for students article for guidance.
Support available in King’s Residences
If you are living in a King’s halls of residence, you have access to a dedicated team of Welfare Leads who live in your building and are ready to support you with any out-of-hours issues you might have during your stay. This could range from feeling lonely and homesick, to academic stress, relationship issues or more serious health crises.
The Welfare Leads are dedicated staff or postgraduate students at King’s who are specifically trained to live in your student building and work 20.00 – 08.00 every day and 24 hours a day on weekends. They are there to provide emotional support, advice and guidance for all the students living in their halls. Welfare Leads can be called, texted, emailed or met for a cup of tea – however best you feel comfortable to reach out they can accommodate. Sometimes a listening ear and a kind word can make all the difference! For contact information and further information visit the Residences Welfare Teams webpage.
Support available outside King’s
National Health Service (NHS) 111
This is a free number to call when you have an urgent healthcare need, directing you to the right local service. It is available across England 24 hours a day, 365 days a year.
- Go to 111.nhs.uk
- Call 111
The Samaritans offer a safe place for you to talk if you are not feeling ok and are having a difficult time. They can help you explore your options, understand your problems better, or they can just be there to listen.
You can call the Samaritans 24 hours a day, 365 days a year. You don’t have to be suicidal to call. You can also visit the Samaritans to talk to a volunteer face to face at 46 Marshall Street, London W1F 9BF, if you find it easier. You can visit in person any time 09.00 – 21.00.
For more information on other support services outside King’s, visit the Counselling and Mental Support Crisis Support webpage and scroll to down to the Useful links section.
We also have our article Concerned about suicidal thoughts for yourself or someone else? if this is you right now and you need support.