In this article we address commonly asked questions relating to your Tuition Fee invoice:
When do I need to pay my fee invoice?
There are some variations on payment deadlines depending on the type of course you’re studying and how you are funded. Please visit Tuition Fees - When To Pay for details around your payment deadline.

If you have any further questions around due dates, then please contact Credit Control team by email or by phone on +44 (0) 207 848 3279.

How can I pay my fee invoice?
Please visit methods of payment for details on how to make your payment. There you will find details on how to make a payment by credit/debit card online, UK bank transfer or international bank transfer.

I am being sponsored for my fees
If you have received this email reminding you to pay a Tuition Fee, but you believe that you are being sponsored and that the invoice should have been sent to a third party, we kindly ask that you provide a copy of your letter of sponsorship, on their headed paper, confirming the funding of your fees for the related academic year.

Please email a copy of the sponsorship letter to the Record Centre:
  • If you are on a course within the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care, please email the Nightingale Student Hub
  • If you are on a course within the Institute of Psychiatry, Psychology & Neuroscience, please email the Education Support Team
  • For all other courses – please email Registry Services
More information about when and how to provide evidence of third party sponsorship please visit Are your tuition fees funded by a sponsor?

If you’re unsure whether you count as ‘sponsored’ please read our article Am I considered sponsored or self-funded for my fees?

I am receiving a postgraduate masters or doctoral loan; what should I do next?
If you have secured either a postgraduate masters or doctoral loan and will be using this to pay your Tuition Fees, then you will need to arrange for Credit Control to re-schedule your Fee Invoice into three instalments.

For guidance on what information you need to provide to Credit Control to set this up, please visit Postgraduate Masters and Doctoral Loans.

Please send a copy of your loan notification schedule document from the Student Loans Company (SLC) to the Credit Control team for your fee invoice to be re-scheduled. Once processed, you will be sent an email to advise you of the revised fee due dates and amounts

I have not received my tuition fee invoice yet
Invoices are raised for current students who have completed the full enrolment process (Enrolment task and the Confirmation of Enrolment task in student records). 
 
Some invoices are delayed when the record is on hold status where we are aware of a pending Change of Registration application (withdrawal, interruption or transfer) and will be generated and sent to you where appropriate, once this process has been completed.
 
If you have fully completed your enrolment and are expecting an invoice, please contact your Record Centre:
  • If you are on a course within the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care, please email the Nightingale Student Hub
  • If you are on a course within the Institute of Psychiatry, Psychology & Neuroscience, please email the Education Support Team
  • For all other courses – please email Registry Services
I can’t open the pdf attachment on the invoice notification email
You will receive an email with your Tuition Fee invoice attached, however, if you can’t open this, you can also view your fee invoice on your Student Records portal, by clicking on the 'Student Fee Details' link in the 'My Fees' header. 

Important to know: If you are a postgraduate research (PGR) student then this link is available on the 'Postgraduate Research Student Home Page' tab.

My payment is not reflected on my invoice
If you have made a payment very recently then please allow a few days for it to reflect on your Student Records portalHowever, if the payment does not appear on your Student Record in the 'Student Fee Details' screen within 5 working days, then please contact the Credit Control team.

You can contact the team:
The amount on my tuition fee invoice is incorrect
If you believe that the amount on your invoice is incorrect, it could be for one of several reasons. We have explained these reasons and what you need to do in our separate article The amount on my tuition fee invoice is incorrect.

I’m experiencing financial difficulties and think I will struggle to meet the payment deadline
Whilst the university does expect you to have secured sufficient funding to settle your tuition fees when they are due for payment, we do recognise that there may be changes in your personal circumstances or unforeseen events, which make it difficult for you to pay on time. If you wish to contact us about this, please visit Having difficulties meeting the fee deadline? for information around how we may be able to help.

If you’re struggling with your finances, we also recommend taking a look at our Fees, funding & money advice category where you will find information and guidance on what your options are and what support is available to you, including information about how to manage debt, Hardship Funds, as well as general advice about managing your money.
 
What scams and fraud should I be aware of?
To help keep you safe and learn more about the types of scams you could encounter, please visit Money advice where you will find a section dedicated to Scams & fraud. We particularly recommend that you read our article Scams to look out for in 2020.