I have a question about my university fees

Tuition Fee invoice:

Please submit your query through Student Services Online or connect with a King's agent through the webchat function.

Residence Fee Invoice:

Please refer the matter to the Residence Team.

King's College London will consider you to be a 'sponsored' student where your tuition fees are being paid to King’s College London directly from an external organisation.

You will be considered to be a 'self-funded' student where;

• your tuition fees are being paid directly to King’s College London by either you, a member of your family or a friend

• you are receiving funding towards your tuition fees and the funding is being paid to you directly, rather than to King’s College London

There is a slightly different process you’ll need to follow if you are sponsored or self-funded. For more details, please refer to our article Paying your tuition fees at King’s.

​​If you have any other questions about your fees please check out these FAQs.

If you are a sponsored student, please also see this article: I am sponsored for my tuition fees; what do I need to know

Important to know: Please be aware that funding from a friend or family member is not classified as sponsorship. If a friend or family member is paying your tuition fees, you are considered a 'self-funded' student.

When the original invoice was generated, you will have been sent an email with the invoice attached as a PDF version to your college email account. If you cannot locate a copy of this email, you can also view and / or print a copy by logging onto Student Records and click on the ‘Student Fee Statement’ link under the 'My Fees' header.

Note: If you are a Postgraduate Research Student this link is available on the 'Postgraduate Research Students Home Page' tab.

King’s College London strongly discourages you from making direct bank transfers to the university.

You are expected to pay their university fees using one of the three payment methods advertised on our How To Pay webpage.

You can check to see if a payment has been received and has been allocated to the fee invoice, by logging onto their Student Records, personal finances page.

Depending on the payment method, it takes different lengths of time to reflect.

• Online debit / credit card payments: should reflect within 2 working days of the payment being made.

• Bank Transfer in Pound Sterling (GBP): should reflect within 3 working days of payment being made through Global Pay for Students.

• International Bank Transfers: should reflect within 5 working days, but please note this is dependent on whether an intermediary bank has been used to transfer the funds to King's College London.

If your payment does not reflect after this period of time, then we would invite you to notify the credit control department of your payment and the respective payment details by completing the following form.

If you made your payment online, a receipt will be emailed to the email address entered during the payment process within a few minutes of your payment being successful. If you made your payment via a different method, a receipt will be emailed to the email address held within Student Records the next day after your payment is applied to your student account.

If you cannot locate a copy of this email, you can also view and / or print a copy by logging onto Student Records and click on the ‘Student Fee Statement’ link under the 'My Fees' header.

Fee refunds must be applied for online, please follow these instructions:

• Sign-in to Student Records

• Locate the container called “my bank details – payments to students”

• Select the container “My Bank Details – payments to students”.

• Complete the task called “Fee Payment Refund Request”

Note: If you are a Postgraduate Research Student the link is available on the Postgraduate Research Students Home Page' tab.

Regrettably, in most instances we are not able to provide you with a precise length of time which you will need to wait to receive your refund, however, please read the following to obtain a better understanding of the timelines involved.

• Convera Refunds:
  After completing a refund request via Student Records, we would normally try our best to process the refund within 7-10 days. However, if the credit is not reflecting on your student account, Credit Control will not be able to proceed with your request until such a time as the invoice amendments, Rebate or Booking deposit are reflecting on your student account.

   

  Once we have received your request, your refund will be processed via Convera, a leading specialist in global payment solutions, to facilitate the process of refunds. You may receive a Convera form, asking you for your bank details, and for evidence of payment made to King's College London, which is then reviewed by a member of the Refunds Team. After this is reviewed and approved by Credit Control, the refund will begin processing with Convera to the account listed in the Convera form. This may take up to 14 working days to appear back in your account.
  Given the steps above, there is no definitive time frame to how long a refund may take. You should engage and correspond with the Refunds Team at every step to ensure that this is processed as quickly as possible.

• Tuition Deposit Refunds:
  The deposit allows applicants, i.e., offer holders to demonstrate their commitment to attend their chosen programme of study at King's.
  Payments made toward a tuition fee deposit are generally not refundable if the offer holder chooses not to enrol or is otherwise unable to enrol for reasons within the offer holder’s reasonable control. If you have questions about tuition fees deposit refund, you should be directed to King's Admissions. All deposit refunds must be approved by the Admissions team before Credit Control can action this back to your account.
   

• King's Online Distance Learning:

For Online distance learners, you will need to reach out to the King's Online Distance Learning team who will establish your eligibility to receive a refund. Once this is confirmed, this decision will be shared with Credit Control who will action this in line with the above procedures.

You must provide King's with formal evidence of your funding to enable us to bill another corporate body for your fees. Without this document, you will be recorded as a 'self-funding' student and will be sent an invoice and expected to pay yourself.

If you are funded by Student Finance England, then you can download a copy of your award letter from your Student Finance portal. Please then send this to sponsor-creditcontrol@kcl.ac.uk and funding@kcl.ac.uk so that your record may be updated to reflect sponsorship.

If you are funded by the NHSBSA via an NHS Bursary, then you do not need to provide evidence of sponsorship. The NHSBSA will provide a list of funded students to King’s in November, and the records team will then use this list to update your sponsorship record so that the NHSBSA can be invoiced directly. 

If you are funded by another organisation, then please ask them to generate an official sponsorship letter per the requirements on the Student Fees webpages. Please upload your letter into your student portal using the “Sponsorship Evidence” task. 

You should contact the Student Funds Office to check that the University have all information necessary in order for the Student Loans Company to release it to you.

Yes, both tuition and residence fee payments can be made by a friend or a family member on your behalf. Please see our How To Pay webpage for further information on how to make a payment

• For residence fees, the invoice will always be addressed to the student directly as the tenant.

• For Tuition Fees, please note that a friend or family member does not qualify as a “sponsor”. If the sponsor is not a friend or a family member, then the invoice can be addressed to a 3rd party upon receipt of a valid letter of funding from the sponsor

BE AWARE: If you have been approached over social media or in person by a 3rd party offering to pay part or all your college fees, then please exercise caution. There are many scams and frauds in operation, and we would strongly advise against you handing over a payment to a 3rd party and instead you should always use payment methods and solutions endorsed by the college. Please visit our scams and fraud web page for more information. 

Student Services can help you to complete section 1 of your tax form. Please note that the tax forms are completed per calendar year not academic year. Therefore, you will not be able to complete a tax form for a current calendar year until January the following year. Furthermore, the form will be completed in Pound Sterling, not Canadian Dollars. If you wish to have your tax form completed, please send your request to Student Services along with your name, student ID number, which calendar year your require the form completed for and the address which you wish the completed form to be sent to.

For queries relating to the information shown in your Admissions Portal, please contact the Admissions Team.

Please be aware that certain payment methods such as bank transfers do not reflect on your Admissions Portal straight away and instead must be manually updated by the admissions team.

Generally, payments usually reflect on your student account within a week, however, the admissions team will check your student account and update the admissions portal to reflect that your deposit has now been paid.

If your portal is not reflecting your deposit payment within a couple of weeks, we would advise that you either contact the admissions team on the details provided in the link above or send the admissions team a message through the admissions portal and they will look into this matter for you.

If you simply want clarification that your deposit has been received by the college, you can send an email to credit.control@kcl.ac.uk providing all the payment details and we will endeavour to reply to you as soon as possible. However, please note that the admissions portal as this is controlled by the Admissions Team, and they are the only ones able to update this.

Students are provided a unique opportunity for to pay through Global Pay for Students, using their China Union Pay Card, Visa, or MasterCard.