If you need support urgently and need to contact Student Services the best thing for you to do is to log a case with us explaining your situation and any issues you may be facing at the moment.

Will my case be picked up as urgent on your online system?
Yes, our system filters and monitors cases based on categories submitted and the language used in your query or request. So please be sure to give us as much information as possible about your situation and we will do our best to support you as soon as possible.


Can I call you?
Yes, you can call us and speak to one of our Student Services Officers, on (+44) (0)207 096 9984

Our phoneline is open:

  • Mondays to Fridays,  08:00 - 18:00 


Can I visit in person?
Yes, for details on when we're open and how you can book an appointment to see us, please refer to How can I speak to or visit Student Services in person


Specialist support
There are a range of services you may wish to explore, including our specialist student support teams who run advice lines. Or you can check out our article What student support services are available? which gives you a run-down of support services you can access and how each can support you.

Depending on your situation, you may also find these articles helpful:

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