What accommodation scams are there, and how can I avoid them?

A group of scammers under the company name ‘Red Lion House Ltd’ have been advertising fake student accommodation on their webpages to International students, and have asked students to pay a large deposit upfront to secure their accommodation for the upcoming academic year. Please do not book or pay for accommodation with this company.

If you are unsure or worried that you’ve been affected by this scam, please contact the Money & Housing Advice Team or University of London Housing Service to speak to a Housing Adviser who can help you with the process.
​​​​​​

• Criminals posing as landlords might ask you to transfer money (to them or to yourself) as a means of proving that you can afford a property or to show that you’re not a 'timewaster’. This is a scam which is prevalent on internet message-boards. It should be reported to the website administrator or the police.
• Services such as Western Union or Moneygram should never be used to transfer money to people that you do not know.

• You can perform a Land Registry search online if you have the full address of a property. This costs £3.
• The name of the owner will be under the ‘Proprietorship Register’ (SECTION B).
• You can verify the full address of a property using the Post Office website.

If the landlord or agent don’t have a UK-based phone number or only want to converse through email or Whatsapp messages, you should be very careful. This can be a sign they are not legitimate.

For example Association of Residential Letting Agents (ARLA) and the University of London Housing Services Code of Good Practice. Others include SafeAgent, RICS and TPO.

Important to know: Letting agents must be a member of a redress scheme, a member of a client money protection scheme, display their fees and memberships clearly on their website, and have a complaints procedure.

For more information about Letting Agents, please check out our article What are letting agents?

Exercise extra caution where you see a property advertised at an exceptionally low rent compared with other properties in the area.

To get a sense of rent pricing per area in London and what to expect, use London Rents Map.

For further guidance and tips when looking for housing, please read I need help finding somewhere to live.

If you think you have been targeted by a scam or fraud and need information, advice or support, please don’t hesitate to contact the Money & Housing Advice team.

We also recommend reading I think I've been targeted by a scam, what should I do?

Please also contact Report Fraud to help prevent this happening to others

Some further resources to help you:

• Our Money Mentors blog has articles and tips on avoiding scams; in particular their posts about scams.
• The Money Helper - Help with scams
• Videos about financial wellbeing & scams