Level 1: Student knowledge, self-care, and self-regulation
Key services:
- Student Minds
- KCLSU Wellbeing Hub
- Togetherall, particularly the courses which students can take in their own time
- Student Services Online
- King’s Sport offer supportive interventions through their Active Wellness Scheme, which students can access
Level 2: Informal and student-led support
You may find comfort in connecting with each other and our King’s communities.
Key services:
- Positive Peers, fellow students trained to listen and signpost to relevant support services
- Connections with course-mates through Academic Associations
Level 3: General and pastoral support services
Students seeking guidance and who would like to talk through their options related to studying i.e. potentially taking an interruption.
These services can also provide tools for coping throughout challenging times.
Key services:
- Personal Tutors can provide local support.
- The Chaplaincy are available to speak with all students.
- The Faculty Wellbeing and Welfare Team are available for 1-2-1 meetings with students.
- King's Counselling Online (KCO) offers students an online option for counselling support, available 24/7.
Level 4: University specialist support services
It may be you need support from more than one of our teams. Once notified, we will coordinate this support on your behalf.
If you or a peer are experiencing an acute need, please complete a Student of Concern referral form.
Key services:
- Money and Housing Advice can be provided by our teams via advice@kcl.ac.uk
- Immigration and Visa Advice can be accessed via advice@kcl.ac.uk
- You can also telephone our Advice Line if you would rather not email
- You can apply for Counselling and Mental Health Support at King’s
- All students and staff can complete a King’s Student of Concern Form where there is an acute concern
Level 5: External specialist support services
Once the immediate crisis has been supported, please complete a Student of Concern form which will enable King’s to initiate relevant support interventions.
Key services:
Student Services Frontline
Key things to know:
- Online support: Student Services is operating online through Student Services Online. There is a wealth of information to help answer your questions, you can also log an enquiry if you are struggling to find an answer or simply unsure where to start.
- Documents: We provide a large range of digital documents and letters; you can also find out more about the documents you can download yourself and those we can produce in our Document & letter requests page.
- Follow updates on Student Services on our Student Services Twitter feed to stay up to date and learn how to access the booking system once it opens.
- Getting in touch: You can speak to us in a few different ways; for the latest ways to contact us and for our opening hours, please refer to How can I speak to or visit Student Services in person?
Visa & International Advice
Advice Services provide specialist guidance, and encompasses Visa & International Advice and Money & Housing Advice.
Key things to know:
- Phone support: Our telephone Adviceline is the quickest way to reach the team for initial advice
- Appointments: If you need an appointment, you can book this through our online enquiry form.
- Visa & immigration questions: We have articles available to support you across a range of questions in our International student support page.
- Change of Circumstances: If you have queries on a change of circumstance, please read through the our articles on Interruption, transfer & withdrawal. If you wish to discuss your situation with an adviser please telephone the Adviceline.
Important to know: Remember if you can’t find the answers you’re looking for, you can always log a case or contact Advice Services directly as detailed above.
Money & Housing Advice
Advice Services provide specialist guidance, and encompasses Visa & International Advice and Money & Housing Advice.
Key things to know:
- Phone support: Our telephone Adviceline is the quickest way to reach the team for initial advice
- Appointments: If you need an appointment, you can book this through our online enquiry form.
- Money questions: If you have queries on anything about money, please check out our Fees, funding & money advice page for our articles on a range of topics.
- Housing questions: If you have queries on anything about housing, we have articles to help you on our Housing & accommodation support page.
- Student Parents: Practical advice and support for student parents and carers.
Important to know: Remember if you can’t find the answers you’re looking for, you can always log a case or contact Advice Services directly as detailed above.
Counselling & Mental Health Support Service
For important service updates please visit Counselling & Mental Health Support. The service offers both online and in-person appointments.
To get to know the range of mental health support on offer, please visit Health & wellbeing, or read our article Managing your mental health & wellbeing for tips on supporting yourself and where to get help.
Key things to know:
- Appointments: We offer free and confidential in-person and online counselling and mental health support.
- New applicants: You can register as normal with our service to start getting support. You can find out more detail about how the service can help you in our article How can the Counselling & Mental Health Support Service help me?
- Contact: If you need to get in touch with us directly, you can email the Counselling & Mental Health Support directly.
- Online support: The service offers King's Counselling Online and promotes the use of Togetherall for you to use at any time.
- Out of hours support: For information about various services available to you at any time, including at night, or when the university is closed, please check Mental health support during evenings, weekends & vacation periods
- Student Services Online: If you are a student and worried about a difficult situation or your own wellbeing, and can’t find the answers you’re looking for, please log a case and we'll will get back to you with advice.
- Crisis support: If you need urgent mental health support, there are several services available 24/7 both in and outside the UK.
What if I am concerned about someone else’s wellbeing?
If you are concerned about a King’s student, there is support available through the Student of Concern procedure which is an internal process for students and staff.
Important to know:
- If you are not a King’s student or staff member but need to report concerns over a student, please log a case with SSO for support.
- If you have a concern about suicidal thoughts, please refer to our article Concerned about suicidal thoughts for yourself or someone else? for guidance.
Disability Support Service
For full information on the ways the Disability Support Service can help you, please visit Disability support.
Key things to know:
- Appointments: All appointments continue to be via Microsoft Teams (similar to Zoom). However, if you prefer you can request the appointment be in person on campus. Please request this once your appointment date has been arranged.
- Study Skills and Assistive Software training: We will continue to offer these sessions via Microsoft Teams.
- Online: You can find articles to help answer your questions across a wide range of topics in our Disability Support section. If you can’t find what you’re looking for, you can always log a case.
- Contact: If you need to contact the service with a query, you can email Disability Support directly.
Drop in's for new and returning students
You can speak to one of our Assistant Disability Advisers in a 15-minute drop-in for any quick queries or general advice on disability support.
In-person drop-ins:
Mondays from 10 -12
Location: Student Services, G5, Henriette Raphael Building, Guy’s Campus
Tuesdays from 10-12
Location: Student Services, 4th Floor of Bush House (SE), Strand Campus
Wednesdays from 10-12
Location: Room G2, ground floor Waterloo Bridge Wing, Waterloo Campus.
Online drop-ins:
To book an online (Microsoft Teams) drop-in please use the booking form.
Student Conduct & Appeals
The Student Conduct & Appeals team are happy to provide advice and guidance on procedures relating to regulations on conduct, complaints and appeals, including on fitness to practice.
For information and guidance you can visit our Appeals, complaints & misconduct category.
Faculty Wellbeing Advice
The Faculty Wellbeing Advisors work closely with your faculty, KCLSU and King’s support services to ensure you have what you need to succeed while studying at King’s. They will work closely with your Personal Tutor and you will see them around campus, offering drop-in wellbeing appointments where you can talk to them one-to-one.
Key things to know:
- Online: To explore what wellbeing means to you, how you can improve it and how you get support, please try out our Student Wellbeing E-module.
- Contact: please refer to Who are the Faculty Wellbeing Advisors?