The Frontline team continue to provide support as the first point of contact across a wide range of areas. We look after any case that you log here at Student Services Online. We can guide you to the right information, produce a document or liaise with another team at King's to support you.
Key things to know:
- Online support: Student Services is operating online through Student Services Online. There is a wealth of information to help answer your questions, you can also log an enquiry if you are struggling to find an answer or simply unsure where to start.
- Documents: We provide a large range of digital documents and letters; you can also find out more about the documents you can download yourself and those we can produce in our Document & letter requests page. We are currently unable to produce letters or forms in hard copy until our desks re-open.
- Phone: Our phoneline has re-opened so that you can call us from wherever you are. You can call (+44) (0)20 7848 1234 Mondays to Thursdays, 13.00 to 15.00 & Fridays 9.00 to 11.00.
- Follow updates on Student Services on our Student Services Twitter feed to stay up to date and learn how to access the booking system once it opens.
- Phone support: Our telephone Adviceline is the quickest way to reach the team for initial advice
- Remote appointments: If you need an appointment, you can book this through our online enquiry form where you’ll be offered a phone or online appointment via MS Teams/Skype.
- International students: There are articles available to support you across a range of questions in our International student support page.
- Money questions: If you have queries on anything about money, please check out our Fees, funding & money advice page for our articles on a range of topics.
- Housing questions: If you have queries on anything about housing, we have articles to help you on our Housing & accommodation support page. Do also see our article guiding you towards specific housing support at this time What support and advice can I get for housing issues during the Coronavirus outbreak?
- Change of Circumstances: If you have queries on a change of circumstance, please read through the available articles on Student Services Online, if you wish to discuss your situation with an adviser please telephone the Adviceline.
Important to know: Remember if you can’t find the answers you’re looking for, you can always log a case or contact the Advice team directly as detailed above.
Counselling & Mental Health Support Service (C&MHSS)
For important service updates please visit Counselling & Mental Health Support. At present our service is online but in future we hope to offer a blended provision of online and face-to-face support.
Key things to know:
- Appointments: We offer free and confidential online counselling and mental health support through audio visual appointments. Email support can also be provided.
- New applicants: You can register as normal with our service to start getting support. You can find out more detail about this in our article How do I register for counselling?
- Contact: If you need to get in touch us directly, you can email the C&MHSS directly.
- Online support: We promote Togetherall for students to use at any time. Please see our article What online mental health support does King's provide? for more information.
- Out of hours support: Our partner Pro-Counselling provide an out of hours Counselling Service. Find out more in our article Where can I go for mental health support when the university is closed?
- Student Services Online: If you are a student and worried about a difficult situation or your own wellbeing, and can’t find the answers you’re looking for, please log a case and SSO will get back to you with advice.
- Crisis support: If you need urgent mental health support, there are several services available 24/7 both in and outside the UK.
What if I am concerned about someone’s wellbeing?
If you are concerned about a King’s student, there is support available through the Student of Concern procedure which is an internal process for students and staff.
Important to know:
- If you are not a King’s student or staff member, but need to report concerns over a student, please log a case with SSO for support.
For the latest service updates please visit Disability Support News in the first instance.
Key things to know:
- Appointments All appointments are now being booked via Microsoft Teams. If you have an appointment booked with us, please be reassured that this will go ahead. Appointments will be via Microsoft Teams (similar to Zoom). However, if you prefer you can request the appointment be held via phone. You will have been sent an email to confirm your appointment. At the time of the appointment click on the Join Microsoft Teams Meeting link in the email to connect to the appointment.
- Study Skills and Assistive Software training: We will continue to offer these sessions via Microsoft Teams.
- Screenings and Assessments for Specific Learning Difficulties: We will continue to offer screenings and if required, discuss the results with you (via Teams).
- Important to know: Students whose screening suggests a full assessment is recommended will be sent information on an online type of assessment called an Evaluation of Needs. These assessments whilst not meeting the full criteria for a diagnosis of a specific learning difficulty can provide eligibility for Disabled Students Allowances (DSAs) and Personalised Assessments Arrangements (PAA).