The Student Support & Wellbeing services have made some changes due to Coronavirus

Important to know: For key information and updates please see Coronavirus advice for students.

This is a run-down of how you can access the services remotely while we all adjust to remote studying and working for both students and staff.

Student Services Frontline

Advice & Guidance

Counselling & Mental Health

Disability Support

Take a look at each of our services for more information

Student Services Frontline

The Frontline team are continuing to provide support as the first point of contact across a wide range of areas remotely. To ask a question or make a request simply log a case right here on Student Services Online.

Key things to know:

  • Online support: The Frontline service is now only operating online. Unfortunately we’ve had to close our desks for now, and our phone line has also been temporarily closed. However, we’re currently working on alternative arrangements and expanding our online support options.
  • Documents: We are currently unable to produce letters or forms in hard copy, but we can provide digital documents as an alternative. Find out more about all the documents you can download yourself and those we can produce in our Document & letter requests page.
  • Follow updates on Student Services on our Student Services Twitter feed.

 

Advice & Guidance

Advice & Guidance encompasses Visa & International Advice and Money & Housing Advice. Both services are still available to support remotely.

Key things to know:

Important to know: Remember if you can’t find the answers you’re looking for, you can always log a case or contact the Advice team directly as detailed above.

 

Counselling & Mental Health Support Service (C&MHSS)

The service is still able to support your mental health needs remotely. For important service updates please visit Counselling & Mental Health Support.

Key things to know:

  • Appointments: We can no longer offer face-to-face appointments, however we will provide triage assessments and email check-in contact via audio or video Microsoft Teams or phone for all scheduled appointments, where possible.
  • New applicants: You can register as normal with our service to start getting support. You can find out more detail about this in our article How do I register for counselling?
  • Contact: If you need to get in touch us directly, you can email at counselling@kcl.ac.uk.
  • Online support: We promote Big White Wall for students to use at any time. Please see our article What online mental health support does King's provide? for more information.

What if I am concerned about someone’s wellbeing?

If you are particularly concerned about yourself or another person, the service is able to support through our Student of Concern procedure which is an internal process which can be used by students or staff.

Important to know:

  • If you are not a King’s student or staff member, but need to report concerns over a student, please log a case for support.
  • If you are a student and worried about a difficult situation or your own wellbeing, and can’t find the answers you’re looking for, you can log a case for support.

 

Disability Support

The service remains open but is supporting students at a distance. For important service updates please visit Disability Support Service.

Key things to know:

  • Appointments are going ahead but will now be an online meeting on Microsoft Teams or by phone.
  • Assessments: Alternative arrangements have been put in place for exam period 2 (April-May) for assessments. There is more detail about these on the Coronavirus assessment webpages. For further details about how you can receive support from the service, please visit Disability Support Service.
  • Online: You can find articles to help answer your questions across a wide range of topics in our Disability Support section. If you can’t find what you’re looking for, you can always log a case.
  • Contact: If you need to contact the service with a query you can email on disability@kcl.ac.uk.