We would like to reassure you that we remain committed to resolving your case within 5 working days as usual. Whilst we work with services across King's, it might take us longer to provide a useful resolution for youThank you for your patience and we hope in the meantime you're able to find articles that answer other questions you might have.

Important to know: Please do not open another case in our system regarding the same topic, as this will not result in your case being resolved faster. Instead, you can track the progress of your case, update or get in touch with us via the ‘My Enquires’ tab, once you’ve signed into Student Services Online.

Can I call or visit you on campus?  

Please read our article How can I speak to or visit Student Services in person? for further guidance. 

Important to know: If you need support urgently, please read our article I need support urgently, how can I contact Student Services?

I requested a document or letter
When fulfilling complex or personalised document requests, we work closely with specialist teams across the university. Please allow additional time for us to fulfil your document and letter requests.

You’ll receive an update from us once your case is being processed by a member of our team, so please keep an eye on your emails in the first instance.

While we resolve your case
We have a wealth of articles on topics for new students, prospective students, International students, Health and wellbeing, Housing and accommodation, Assessments, and much more. 
Browse the full range of categories on Student Services Online to see if you can find an answer to your query, or guidance that you might find useful in the meantime.  

Self-service for documents  
Throughout your studies, you'll also be able to download documents to:  


Important to know:  
  • Before requesting a document from us, take a look at the range of documents you’ll be able to access yourself.
  • Take a look at our article Using Student Services as a Student for useful guidance and tips on using additional features on Student Services Online throughout your studies.  

Thank you for your patience and understanding during these extraordinary circumstances.