For guidance on how to prepare for your remote online exam read our article How can I prepare for assessments at King’s?
I do not have access to a quiet space, where can I take my online exam/study on campus?
Please read our article Where can I study on campus? for further guidance.
How do I access my remote online exam?
- Papers will be released on the date of your remote online exam and will not be visible until the date and time of release. KEATS operates in Greenwich Mean Time (GMT) for remote online exams.
- Once the assessment is open, visit the KEATS page for your module and you will see the paper available to download, as well as a submission link for submitting the file containing your answers.
Once your remote online exam has started
What should I include on my remote online exam paper?
- Your candidate number.
The module code and name of the online exam that you are taking. This must be clearly displayed on every page of your script (ideally in the header of any word document).
Page numbers; all pages of your submission must be numbered.
How long should I spend on my exam?
- If your exam is over a 24-hour period:
- If your exam is a timed assessment:
Do I have to complete the remote online exam in one sitting?
What happens if I started a fixed-time remote online exam late?
Will I be able to use the internet when I am taking my remote online exam?
Will I be expected to reference sources used in my remote online exam answer?
Will there be a maximum word limit for my remote online exam?
There is a maximum word limit on your online exam for the whole exam or per question.
What the word limit will be, and what it will/will not include.
If any penalties are in place for exceeding word counts.
Can I work and collaborate with other students or anyone else when taking the remote online exam/can anyone else help me write my answers?
Undertake your exam on your own without any assistance.
Not collaborate or discuss your answers or any information about the online exam with anyone else (this includes sharing answers on social media).
Not act or use any such information received from another student.
Important to know:
Can I contact my faculty for support with my answers or to clarify my interpretation of the questions I am being asked?
What should I do if I notice a mistake on my remote online exam paper?
If you identify a mistake in your remote online exam paper once released, please report this to your faculty/department in the first instance. Please be advised no amendments or clarifications will be made during the online exam and you are instructed to complete the question as much as you are able to with the information provided.
IT/Technical support during your remote online exam
Technical issues on the day of your exam
If you experience any technical issues with your online exam, for example accessing or uploading your online exam, then contact IT Services in the first instance. The Service Desk is available 24/7 and can be contacted by:
- Calling the IT Service Desk on 0207 848 8888
What happens in the event of a technical failure of university systems?
Submitting your remote online exam
Make sure you know where your online exam can be found and how long you have to complete it.
Ensure that your online exam is in the correct format, as specified in the instructions.
Make sure you submit the correct file(s). You can check this by opening the file and proof-reading it just before sending. The last submission you make before the deadline will be the one that is marked.
If you have multiple handwritten files, you can convert photos of your work to one PDF file using a scanning app such as CamScanner.
If you are submitting a zipped file, make sure that you have attached all the files that are required for the assignment.
- Keep a copy of your receipt for the submission.
You are responsible for ensuring that the correct work is submitted. The file(s) electronically submitted by you at the time of the deadline will be taken as the final and complete submitted work, and no amendments or additions will be allowed after the submission deadline.
Please ensure you have uploaded all of your answers and not a partially completed online exam answer file.
You are responsible for ensuring that submitted electronic files are submitted in one of the specified acceptable file formats, and not corrupted. You should check files on the system after submission to ensure they are valid and correct.
You must ensure that any instructions for submission are followed. Failure to correctly follow instructions given on your remote online exam paper may result in work not being marked.
Technical failure, including of a computer, browser or internet connection, is not a valid reason for late submission of work, unless as a result of a failure of the university’s IT systems, and in the case that there was no reasonable course of action you could have taken to submit the work on time.
Evidence is likely to be needed to support any technical failures which prevented the submission of an online exam by the specified time. Take a look at our article about mitigating circumstances evidence.
It is important that you do not leave your submission to the last minute. During university submission deadlines, both KEATS and Turnitin can run slower than normal due to the high demand placed on the software.
Leaving your submission to the last moment could result in your work being marked as a late submission by the system and being given a mark of zero.
Further support when taking your remote online exam
When will my exam results be available?