SSPP: Student support

Student Services Online is the fastest way for you to find the answers to your questions about King’s College London’s student services. For more information read the Using Student Services Online article.

If you need support urgently, go to the How can I contact Student Services Frontline? article.

Each new undergraduate and postgraduate taught student in the Faculty is allocated a Personal Tutor at the beginning of the academic session. Postgraduate research students will have a research supervisor who will take on this role. Personal tutors provide a link between you and the College, monitor your progress and provide support and encouragement in matters related to your studies.

Read the Who is my personal tutor & what do they do? article to find out more.

Office Hours: Academic staff are available to meet students to answer general queries from lectures, seminars etc. at particular times each week.  If you need to speak to an academic member of staff please try to do so during their publicised office hours. Contact details and details for all staff are available on the Department website. Please note, staff are available to see all current students during these times, not just personal tutees.

This is you home for KCLSU events, student groups, news, and much more. Find out more in the KCLSU website.

Kings College London Students’ Union (KCLSU) Wellbeing works closely with students at King’s to promote positive wellbeing, supporting a range of student-led initiatives and campaigns throughout the academic year. Find out more in the What does KCLSU offer to support my wellbeing? article.

All student support services are available to international students as well as home students. If you are looking for information on an issue that is not specific to international students, look under the appropriate heading elsewhere in this list.

However, as an international student, you may have different expectations and needs. For a range of support services that relate more specifically to you, read the International student advice & support at King's article.

You can find information around visas and immigration support in the Visas, immigration & support section on Student Services Online.

Visit the Fees, funding & money advice section on Student Service Online for advice and guidance on  applying for funding, paying fees, money management and financial difficulties.

To find out about King’s Residences and other accommodation options, as well as what support is available visit the Housing & accommodation support section on Student Services Online.

For current King’s students wanting to study abroad, please see the Global Mobility webpage.

While you are a student and especially if you have moved away from home, it is a good idea to be registered with a nearby GP practice. Find out more in the How can I register with a doctor and/or dentist? article.

The University has its own award-winning Health Centre, offering a wide range of healthcare services including vaccinations, family planning and sexual health clinics, repeat prescriptions, and a travel clinic (for staff and students registered with the Health Centre). Find out more in the Specialist services at KCL NHS Health Centre article.

If you’re struggling with your mental health and feel you can’t manage without help, then you don’t need face that alone. There are specialist services both within and outside the university that can support you.

Find out more in the What specialist mental health services can I access? article.

Disability Support at King’s are a team of specialist advisers, who offer information, advice, and guidance to both prospective and current students, who have a long-term medical or mental health condition, Specific learning differences (SpLD’s) or other impairments that impact learning.

Find out more in the What disability support is available for me at King's? article.

Each School provides students with access to dedicated common rooms. Please speak to your School programme administration teams for the location of these. Additionally, there are study spaces available in the library, as well as student hubs at each campus. Find out more in the Where can I study on campus? article.

Maps of each campus and information on how to travel between campuses can be found in the Visit King’s webpage. The accessibility guide is available on the AccessAble page.

Student Computer Rooms are available at each campus and in accordance with building opening times. These rooms are available for private study and are also used for classroom teaching. The PC Free service allows you to find the nearest available student PC on campus. Check the availability of PC's in each of the Student Computer Rooms (over 1,200 PCs in over 50 rooms across campuses).

There are several libraries and resource centres across King's campuses and online where you will find reading resources and information to help you with your study and research.

Find out more in the How can Libraries & Collections support me throughout my studies at King's? article.
Other libraries/resources in London:

• British Library: St Pancras, 96 Euston Road, London NW1 2DB.
• Senate House Library: University of London, Senate House, Malet Street, London WC1E 7HU.

Resources to help you develop your IT skills to support and enhance your study, research, and work include:

• Free courses delivered by specialists to help you make the most of your free Microsoft Office 365 software
• Microsoft Office Specialist (MOS) certification

The Student Support Course on KEATS contains guidance and support documents.

Read the I need IT support, what should I do? link for information on IT-related queries.

King’s Academic Skills for Learning (KASL)

King’s Academic Skills for Learning is a KEATS site that offers support to help you develop independent learning and succeed in your studies at King’s. It focuses on key skills for learning, including writing, presenting, reading at university, evaluating information, academic integrity and referencing and using technology for studying. There are online resources and guides, workshops to attend, and 1:1 sessions with Study Skills Leaders who can offer personalised guidance and support.

KASL provides mathematical and statistical support, as well as support for writing and academic skills development. You can attend workshops and access e-learning materials.

King’s Learning and Skills Services (KLaSS)

KLaSS is designed by Libraries & Collections and provides a variety of online tutorials and resources to support the King’s community in developing their information literacy practice and research skills, with topics including finding and evaluating academic sources, citing and referencing, and managing research data.
Literature search support: The KLaSS KEATS page contains information and e-learning activities that cover:

• planning a search
• finding literature
• Web of Science search tips.

Subject Focused Library Guides

The Library provides discipline-specific LibGuides to help you find key resources for your discipline. This includes:

• finding books/e-books and journal articles
• selecting and using databases
• finding information on the web
• using other libraries
• referencing & plagiarism
• training & support.

You can find information on what support is available during examinations in the Assessment section of Student Services Online.

King’s is committed to embedding good equality, diversity and inclusion practice into all our activities so that the university becomes a richer and more diverse place to work and study.

As an employer and educator, King’s recognises its legal duties as well as the moral imperative to promote diversity and inclusion within the campus community and to provide a safe and healthy environment for work and study where staff, students and other members of the King’s community are treated with dignity, courtesy and respect.

The work of EDI not only ensures that King’s meets and upholds its legal obligations in regard to equality and anti-discrimination law, but also makes positive interventions to embed the ethos diversity and inclusion into policy, processes and everyday practice, working to eliminate barriers to participation and success.

Read more in the Equality, Diversity & Inclusion and Wellbeing webpage.

King's College London aims to provide a positive and inclusive environment for all students and staff while they study and/or work at the university.

We're committed to ensuring our campuses are free from all forms of prejudice, discrimination, bullying, harassment, sexual misconduct and hate crime.
At King's we also have The King's Community Charter: To achieve this ambition we want everyone in our community to flourish and to contribute to all aspects of university life. We all play a part in achieving this by creating a community where everyone feels a sense of belonging and safety. We want our community to be a place where everyone is treated fairly and with dignity and our differences are welcomed; where inequality and discrimination are not tolerated and where we work to actively eliminate them.

Report + Support

Report + Support is the university's dedicated online space which allows staff, students and visitors to report concerns or request access to support. Report + Support also provides guidance and information articles about bullying, harassment, hate incidents or sexual or physical violence, as well as information about the options and support available.
 

The Chaplaincy is a resource for all students and staff at King’s, of all faiths and none. This means the Chaplaincy is open to you whichever faith you may hold, and if you hold no particular faith, but consider yourself spiritual but not religious. The Chaplaincy is inclusive; whoever you are, wherever you’re from, whatever you believe, whomever you love - you are welcome.

Find out more in the How can the Chaplaincy support me? article.

Coming to university is a time of change no matter what your circumstances. This is particularly true of students who are also parents or carers. This article is to help you plan your childcare and think through what you need to organise.

Find out more in the Managing childcare alongside your studies article.